ENERGY KING Warranty Support
A fully detailed description of the ENERGY KING warranty can be found in the back of each ENERGY KING or Bio-King installation & operation manual.
We make every effort to ensure that all ENERGY KING heating appliances and components adhere to our strict standards for quality and safety. However, should you receive a product or component that doesn't function as intended, please follow the instructions below for making a warranty claim. We will replace or repair the part, as outlined in the applicable warranty, as soon as possible to keep your ENERGY KING heating appliance functioning safely and efficiently as intended.
RJM Manufacturing, Inc. reserves the right to refuse any warranty claim, subject to the terms, conditions and restrictions of the warranty found in the corresponding ENERGY KING or Bio-King installation & operation manual.
In the event that you need to make a warranty claim, please contact your ENERGY KING dealer.
If your local ENERGY KING dealer is unavailable:
Warranty Claims Procedure for Parts
1. Please complete a Warranty Claim Form and return it to us. All warranty claim requests must be made in writing. Verbal warranty claim requests will not be processed.
The following information is required when submitting a warranty claim:
- Model Number
- Serial Number
- Date of Purchase
- Purchaser Name, Address, and Telephone
2. Additionally, if you have not mailed in your Warranty Registration Card, we will require a completed Warranty Registration Card to be returned to us along with a dated proof of purchase (i.e. a copy of your receipt or invoice).
We may also request a copy of the Service & Maintenance Log located in the Appendix of some ENERGY KING heating appliance Owner's Manuals.
Without this information, we will not be able to complete your requested warranty claim.
3. Once we receive your completed Warranty Claim Form and Warranty Registration Card, we will ship a replacement for the faulty part(s).
All transportation charges are to be paid for by the purchaser. However, if a faulty part is to be returned to us, we will provide return-shipping via a call-tag.
Warranty Claims Procedure for Units
To make a warranty claim on a faulty ENERGY KING heating appliance, please contact your local ENERGY KING dealer.
If your local ENERGY KING dealer is unavailable, please contact us at (715) 720-1794 for instructions.
When contacting RJM Manufacturing, Inc for a warranty claim on a faulty ENERGY KING heating appliance, please have the following information ready:
- Model Number
- Serial Number
- Date of Purchase
- Purchaser Name, Address, and Telephone
Additionally, if you have not mailed in your Warranty Registration Card, we will require a completed Warranty Registration Card to be returned to us along with a dated proof of purchase (i.e. a copy of your receipt or invoice).
We may also request a copy of the Service & Maintenance Log located in the Appendix of some ENERGY KING heating appliance Owner's Manuals.
Without this information, we will not be able to complete your requested warranty claim.
All transportation charges are to be paid for by the purchaser.
